Refund & Returns Policy

At ORIGOVIN PERFUME, customer satisfaction is important to us. We strive to ensure that every order meets our quality standards. This Refund & Returns Policy explains the conditions under which customers may request a return, replacement, or refund.

1. Eligibility for Returns

Customers may request a return or exchange under the following circumstances:

  • The product delivered is damaged or defective.
  • The wrong product was delivered.
  • The product received does not match the order placed.
  • Other circumstances where a return or refund is required under applicable consumer protection laws.

Customers should contact us within 48 hours of receiving their order to report any damaged, defective, or incorrect items.

2. Conditions for Returns

Due to the personal-care nature of perfume products, returns are generally accepted only when products are:

  • Unused and unopened.
  • In their original packaging.
  • Accompanied by proof of purchase.
  • Returned in a condition suitable for inspection.

For hygiene and product-safety reasons, opened or used perfume products cannot ordinarily be returned simply because a customer has changed their mind or no longer wants the product.

This restriction does not affect customers’ statutory rights where a product is defective, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us with:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the product and its packaging, where applicable.

Our team will review the complaint and determine the appropriate resolution, which may include a replacement, exchange, or refund.

4. Refund Policy

Approved refunds will be processed using the original payment method wherever reasonably possible.

The time required for the refund to appear in your account may depend on your bank or payment service provider.

Customers will be notified once their refund has been approved and processed.

5. Exchanges

Exchanges may be considered for eligible products, subject to stock availability and approval by our customer service team.

Where an exchange cannot be provided, an alternative resolution may be offered.

6. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return:

  • Opened or used perfume bottles.
  • Products with damaged or removed seals due to customer handling.
  • Items returned without their original packaging, where the packaging is necessary for product safety or identification.
  • Products damaged through misuse, improper storage, or negligence after delivery.

These exclusions do not override any mandatory consumer rights under applicable law.

7. Return Shipping Costs

Where a return is necessary because we supplied an incorrect, defective, or damaged product, ORIGOVIN PERFUME will provide appropriate instructions regarding return arrangements and associated costs.

For other approved returns, customers may be responsible for the applicable return delivery costs, subject to applicable consumer protection requirements.

8. Order Cancellations

Customers who wish to cancel an order should contact us immediately.

Cancellation requests may be accepted before an order has been processed or dispatched. Once an order has been dispatched, the request will be handled under the applicable returns procedure.

9. How to Request a Return or Refund

To initiate a return, exchange, or refund request, please contact us through the following details:

Business Name: ORIGOVIN PERFUME
Email: attar@origovinperfume.com
Address: 4, Ashongman Ecowas Highway, Near the Police Station, Accra, Ghana.

Please include your order number and a clear explanation of your request.

Our customer service team will review your request and provide further instructions.

10. Policy Updates

ORIGOVIN PERFUME reserves the right to update this policy when necessary. Any changes will be published on this page.

11. Customer Support

We value your trust and appreciate your decision to shop with ORIGOVIN PERFUME. If you have any questions regarding our refund and returns process, please contact our customer service team.

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